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FAQ

Q. How do purchase my order on the site?

To order your purchase :-

  1. Click “Add to cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
  3. You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
  4. You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
  5. From here, you need to select your shipping methods and click “next” button.
  6. Next you'll need to choose your payment method then click “next” button.
  7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
  8. Click “Confirm Order” to complete the order.



Q. What are the payment methods available?
Big Wang Live Shopee offers various kind of Payment Methods as shown below :-

Bank : Maybank
Bank Account : 5644 4553 8306
Account Name : Big Wang Live Shopee
After you made the payment, please send us the payment details of :
Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
Total ammount you have paid :
Your Order No :

You may scan and email us the above info to Email Address : bigwangliveshopee@gmail.com

Note: Your purchased products will not be delivered until we have this confirmation.

Q. How to change my account personal information and shipping address?

  • Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.


Q. I forgot my Password for my account. What should I do to retrieve it?

  1. Click on “Lost Password?” and fill your email that used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.


Q. Can I cancel an existing order that have been made?
Yes,  only if the order is still on pending status.

- Please send an email to our customers service email at bigwangliveshopee@gmail.com with the message title “Request to cancel order” in order to inform us about the cancellation order.

- Orders that are in shipping or shipped will not be cancel.

Q. What is the product's transaction currency?
All products transaction currency will be done in Ringgit Malaysia

Q. How long does the delivery usually takes?
Depending on location, usually within the same day or next day for wihin peninsular Malaysia

Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to bigwangliveshopee@gmail.com for us to clear your doubts.

 

RETURN & REFUND POLICY

 

The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund. Big Wang Live Shopee will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will received their refund within 14 after the confirmation.

Please return your purchase to the following address:

Big Wang Live Shopee
151-G,Jalan Radin Bagus, Bandar Baru Sri Petaling, 57000 Kuala Lumpur, Malaysia

Please contact us at bigwangliveshopee@gmail.com or 0177868858 / 0107868858 (WhatsApp : https://bigwangbiz.wasap.my / http://BigWang.wassap.my/) if you have any questions or doubts.

 

PRIVACY POLICY

 

Collected Information
We only collect the informations that needed for the registration procedure at our website or when fill up the registration form on the site. The information that we gathered are voluntarily submitted by the customers to us. We collect customer's personal information during the account registration on our site on our site.

Personal Identification Details
Your personal identification details are used to process your order of the products, customize your profile information, internal usage with legal requirements, update your status of online shopping in our site and also to update our customers with our latest news of updates/changes, promotions and events.

Confidentiality
Your personal information such as credit cards details, bank account numbers are well kept secret and confidential with us. We will never share any of your personal details to any third party. Our sites do apply appropriate security application in order to keep all the customers information safe at all time.

Changes to our Privacy Policy

Big Wang Live Shopee have the rights to do any changes/updates Privacy Policy contents without giving prior notice to the customers.  Do keep track on the Privacy Policy page on our website.

Security
our company website do applies appropriate security application in order to prevent the leaking customers' personal identification details from third parties, illegal disclosure and hackers. However bear in mind that any information transmitted through Internet is NOT 100% guaranteed safe and secure.